Help Center BI (live)

<p style="text-align: justify;">You are welcome to find the spare parts for your Purifier in the Product Support section on the website.</p><p style="text-align: justify;">If you cannot find the part you are looking for, please contact us.</p>

You are welcome to find the spare parts for your Purifier in the Product Support section on the website. If you cannot find the part you are looking for, please contact us.

Are spare parts available?

Purifier and filter granules

Warranty and claims/Troubleshooting

Change/cancel

Damaged/Claim items

My order

How long does the delivery take?

Can I cancel my order?

Can I change my delivery address?

Delivery methods

Shipping and Delivery

Returns

Returns and refunds

Carbonator Pro - Product Manual

Product Manual

How to use and store the carbonator when not in use

Is the gas cylinder included with my Carbonator purchase?

Which types of gas cylinder work with the Aarke Carbonator?

Where can I buy or refill a gas cylinder?

What is the difference between Carbonator 3 and Carbonator Pro?

Is there a way to increase the level of carbonation in my water?

Can I carbonate other liquids than water with the Carbonator Pro?

Does the Carbonator need electricity to work?

Are there any PET/plastic bottles that are compatible with the Carbonator Pro?

I have seen a 80L gas cylinder online, can I use it with your Carbonator?

Product information

Cover goes up

Cover does not go up

Water in the tray

Bad carbonation

Rust/Limescale

How to replace the gasblock gasket (Carbonator Pro only)

Carbonator Pro

Carbonator 3

Product Manuals

How to use the Carbonator 2 & 3

Can I use a bottle from another brand with the Aarke Carbonator 2 & 3?

What are the differences between Carbonator 3 and Carbonator Pro?

Can I carbonate other liquids than water with the Carbonator 2 & 3?

Is there any way to increase the level of carbonation in my water?

Are there any glass bottles that are compatible with the Carbonator 2 & 3?

No gas coming out

Gas leak

Water collecting in the body

No buzzing sound

Handle issues

Rust/limescale

Replacing the gas-block gasket

Carbonator 2 & 3

Can the Aarke Coffee Maker/parts be cleaned in the dishwasher?

How much can I brew at once (how much water can I add)?

How long does it take to brew a full carafe of coffee?

What certification does the product have?

Why doesn’t Aarke coffee maker have programmable timer features?

Can I use whole beans in the Aarke Coffee Maker?

How much coffee should I use in the Aarke Coffee Maker?

What coffee filters do you recommend?

Is the surface hot to touch?

Are there any sound indications?

How often should I descale my Aarke Coffee Maker?

How do I know if descaling is necessary?

How long is the warranty period for the Coffee Maker?

Coffee Maker

Can the Aarke Coffee Grinder/parts be cleaned in the dishwasher?

What does “64 mm flat burrs in stainless steel” mean?

Is the Aarke Coffee Grinder good for grinding espresso?

How does the chute reduce static?

What is the difference between flat burrs and conical burrs?

What does the inner ring on the side knob "strength fine tuner" do, and how do I use it?

How do I time my grind on my Aarke Coffee Grinder?

How do I know what grind size to use?

How long is the warranty period for the Coffee Grinder?

Coffee Grinder

Can the Aarke Thermal Jug/parts be cleaned in the dishwasher?

Thermal Jug

Coffee System

Kettle Product Manual

Measurements

Materials

Beeping sound on/off

Does any plastic get in contact with water in the Aarke Kettle?

Does the Kettle have an indicator of the water level inside?

Is the Kettle surface hot to touch?

How quickly does limescale build up in the Kettle?

Kettle

Product Manual for Purifier & Purifier Large

What it filters

What it does not filter

What are the granules made of?

Is it vegan, gluten free?

How to store the purifier and granules?

Can I use the Purifier with other Filter Refills than the Aarke filter refill granules?

How often do you have to change the granules?

How long can I keep my water in the purifier?

Does the Aarke Purifier fit in a standard fridge/kitchen?

How much water can be filtered at once?

Is it fragile?

How much magnesium is released into the water with the Enriched filter granules?

Rust

How to clean the purifer

Cleaning guide

Accepted cylinders for exchange

I do not have 2 empty cylinders. What option should I choose?

I have empty cylinders. What option should I choose?

Can I purchase just 1 cylinder?

How does the service work?

I do not want to order a refill service, how do I dispose of an empty gas cylinder?

How do I know if the gas cylinder is empty and ready to be exchanged?

How is the Aarke CO2 gas different from other brands?

Are Aarke’s gas cylinders compatible with sparkling water makers from other brands?

Which retailers sell Aarke CO2 cylinders and offer gas cylinder exchange/refill in my local area?

How long does an Aarke CO2 cylinder last?

Are the Aarke cylinders available for shipping to Guernsey, Isle of Man and Jersey?

I cannot find my return label

My label cannot be scanned

Drop-off locator

United Kingdom

CO2 Cylinders / Refill Service

What materials is Aarke Glassware made of?

Where is Aarke Glassware produced?

The glass is very thin, does it break easily?

What size are the Nesting Glasses while nested in each other?

What is the optimal way to clean Aarke Glassware?

My nesting glasses stick to each other, why?

Can I purchase a spare Nesting glass?

Glassware

Cleaning Guide

Capacity of the bottle

PET bottle expiration date

How long does the bottle last?

Is the Aarke PET Water Bottle recyclable?

Is PET plastic safe to use for drinking water?

Why can't the bottle be cleaned in the dishwasher?

Can I use a bottle from another brand with the Aarke Carbonator 1-3?

Deformed bottles/Max temperature

Bad smell

PET Bottles

Can the Aarke Glass Bottle Pro be used with Carbonator 3?

Can your glass bottle be used with glass bottle carbonators from other brands?

Does the Aarke Glass Bottle Pro have an expiration date?

Can the glass bottle be cleaned in the dishwasher?

Can the Aarke Glass Bottle Pro still be used if it has a scratch?

What to do when the glass bottle is chipped?

Do glass bottles hold carbonation better than plastic bottles?

Can I use a bottle from another brand with the Aarke Carbonator Pro?

Glass Bottles

Is the steel bottle compatible with my carbonator (C1, C2, C3, or Carbonator Pro)?

Are spare parts available?Updated 10 months ago