I have an issue with my machine

Gasket check

Refer to the picture for instructions on how to verify if your seal is missing or damaged.

Replacing the gas-block gasket (Carbonator 3)

How to replace o-ring/seal/gasket/gasblock gasket.

Misplaced transparent gasket (Carbonator 3)

Sometimes, the transparent cap gasket from the PET bottle may fall out and be mistakenly assumed to be part of the machine, leading it to be installed around the nozzle. Once the gasket is removed (pliers can be used, if the access is obstructed) and

No CO2 coming out/Water is not carbonated (Carbonator 3)

This information is only for the Carbonator 2 and 3 models. If you notice low gas flow, with less CO2 coming from the nozzle, please first check if the cylinder is tightly screwed in. If it is, inspect the gas-block gasket in the compartment where th

Gas leak/Gas is escaping (Carbonator 3)

This information is only for the Carbonator 2 and 3 models. If you notice gas leaking from the machine when operating the lever, there are two key things to check. First, inspect the gas-block gasket located in the compartment where the CO2 cylinder

Water trapped in the machine/Water leak (Carbonator 3)

This information is only for the Carbonator 2 and 3 models. When the water collects inside the machine, we recommend checking if your gas cylinder is tightly screwed in, the bottles are not overfilled before the carbonation and the handle is operated

Rust/limescale (Carbonator 3)

Like any product, the Carbonator requires proper care to prevent issues such as rust or limescale. Always keep the machine dry and promptly wipe away any water droplets. If you encounter limescale or rust buildup, use a mild acid, such as white vineg

No buzzing sound (Carbonator 3)

This information is only for the Carbonator 2 and 3 models. The absence of a buzzing sound doesn't necessarily indicate that something is broken. Sometimes the sound may stop due to factors like temperature, pressure, altitude or environmental condit

Handle/Lever issues (Carbonator 3)

This information is only for the Carbonator 2 and 3 models. The handle is a little loose. If the handle feels loose and wiggles in an upward or downward direction, it can be easily fixed with just a Phillips screwdriver. First, unscrew the screw loca