Delivery Delays During High-Season (Black Friday & Christmas)Updated a month ago

During peak shopping periods such as Black Friday, and the Christmas season, customers may experience longer shipping and delivery times than usual. Below, we explain why delays happen, what you can expect, and when to contact us during these busy periods.

When to Contact Us

Please reach out to our Customer Support team if:

Your order has not arrived after the extended high-season delivery window (typically an additional 1–5 business days), or
The tracking link for your order shows no updates for over 3–4 days.

We’re always happy to help investigate and ensure your order reaches you as quickly as possible.

Why Delivery Delays Occur

High-season is the busiest time of the year for carriers and retailers. Several factors can contribute to delays:

1. Increased Order Volume

Millions of parcels enter the shipping network at the same time. Carriers often operate at full capacity, which can slow down both processing and delivery times.

2. Extended Carrier Processing Times

Sorting centers and local hubs handle significantly more shipments, which can delay the movement of parcels between facilities and to their final destination.

Winter weather conditions—such as heavy snow, ice, or storms—can interrupt transportation routes and temporarily slow deliveries.

4. Local Delivery Restrictions or High Demand

Some regions experience unusually high demand or limited delivery capacity, which may impact last-mile delivery speed.

What You Can Expect

Longer Delivery Windows

Orders may take several extra business days beyond the standard estimated delivery timeframe.

Less Frequent Tracking Updates

Tracking may update less regularly, especially while parcels are in high-volume sorting centers.

Occasional Delivery Attempts or Collection Notices

If a delivery cannot be completed, the carrier may leave a notice for pick-up at a local depot or Packstation.

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