Help Center BI (live)

Once you&#x2019;ve placed your order and received the order confirmation email, your delivery will arrive within 3&#x2013;5 business days.When your order is on its way, you&#x2019;ll receive a shipping confirmation email with a tracking link, allowing you to follow your delivery in real time.

Once you’ve placed your order and received the order confirmation email, your delivery will arrive within 3–5 business days. When your order is on its way, you’ll receive a shipping confirmation email with a tracking link, allowing you to follow your

When will I receive my order?

CO2 Cylinders / Refill Service

Change/cancel

Damaged/Claim items

My order

How long does the delivery take?

Can I cancel my order?

Can I change my delivery address?

Delivery methods

Shipping and Delivery

Returns

Returns and refunds

Carbonator Pro - Product Manual

Product Manual

How to use and store the carbonator when not in use

Is the gas cylinder included with my Carbonator purchase?

Which types of gas cylinder work with the Aarke Carbonator?

Where can I buy or refill a gas cylinder?

What is the difference between Carbonator 3 and Carbonator Pro?

Is there a way to increase the level of carbonation in my water?

Can I carbonate other liquids than water with the Carbonator Pro?

Does the Carbonator need electricity to work?

Are there any PET/plastic bottles that are compatible with the Carbonator Pro?

I have seen a 80L gas cylinder online, can I use it with your Carbonator?

Product information

General tips for all Carbonators

Cover goes up

Cover does not go up

Water in the tray

Bad carbonation

Rust/Limescale

How to replace the gasblock gasket (Carbonator Pro only)

Warranty and claims/Troubleshooting

Carbonator Pro

Carbonator 3

Product Manuals

How to use the Carbonator 2 & 3

Can I use a bottle from another brand with the Aarke Carbonator 2 & 3?

What are the differences between Carbonator 3 and Carbonator Pro?

Can I carbonate other liquids than water with the Carbonator 2 & 3?

Is there any way to increase the level of carbonation in my water?

Are there any glass bottles that are compatible with the Carbonator 2 & 3?

Gasket check

No gas coming out

Gas leak

Water collecting in the body

No buzzing sound

Handle issues

Rust/limescale

Replacing the gas-block gasket

Carbonator 2 & 3

Can the Aarke Coffee Maker/parts be cleaned in the dishwasher?

How much can I brew at once (how much water can I add)?

How long does it take to brew a full carafe of coffee?

What certification does the product have?

Why doesn’t Aarke coffee maker have programmable timer features?

Can I use whole beans in the Aarke Coffee Maker?

How much coffee should I use in the Aarke Coffee Maker?

What coffee filters do you recommend?

Is the surface hot to touch?

Are there any sound indications?

How often should I descale my Aarke Coffee Maker?

How do I know if descaling is necessary?

How long is the warranty period for the Coffee Maker?

Coffee Maker

Can the Aarke Coffee Grinder/parts be cleaned in the dishwasher?

What does “64 mm flat burrs in stainless steel” mean?

Is the Aarke Coffee Grinder good for grinding espresso?

How does the chute reduce static?

What is the difference between flat burrs and conical burrs?

What does the inner ring on the side knob "strength fine tuner" do, and how do I use it?

How do I time my grind on my Aarke Coffee Grinder?

How do I know what grind size to use?

How long is the warranty period for the Coffee Grinder?

Coffee Grinder

Can the Aarke Thermal Jug/parts be cleaned in the dishwasher?

Thermal Jug

Coffee System

Kettle Product Manual

Measurements

What materials is the Aarke Kettle made of?

Does any plastic get in contact with water in the Aarke Kettle?

Does the Kettle have an indicator of the water level inside?

Is the Kettle surface hot to touch?

How quickly does limescale build up in the Kettle?

Does the Aarke Kettle keep water warm after boiling?

Does the Aarke Kettle switch off automatically?

Power Specifications and Regional Compatibility

40°C used for baby formula

Why are my Aarke Kettle’s lights blinking?

Beeping sound on/off

Residue or Dark Spots in Your Kettle? Here’s How to Clean Them

How to Clean Your Aarke Kettle

How to Remove Limescale From Your Aarke Kettle

What should I do if rust appears on parts of my Aarke Kettle?

Cleaning guide

Kettle

Product Manual for Purifier & Purifier Large

Aarke Purifier – Measurements, Materials & Care

What contaminants do the Granules filter?

How to use the Purifier and change the filter

Which filter granules can I use with the Aarke Water Purifier and what are they made of?

Is it vegan, gluten free?

How to store the purifier and granules?

Can I use the Purifier with other Filter Refills than the Aarke filter refill granules?

How often do you have to change the granules?

How long can I keep my water in the purifier?

Does the Aarke Purifier fit in a standard fridge/kitchen?

How much water can be filtered at once?

Is it fragile?

How much magnesium is released into the water with the Enriched filter granules?

How do I dispose of used filter granules for the Aarke Water Purifier?

What material is the Filter Refill Granules packaging made of?

Is the purified water safe for pregnant women and children?

What should I do if rust appears on parts of my Aarke Purifier?

Are spare parts available?

How to replace the carafe on the Purifier Large

How to clean the purifer

Recycling information for Purifiers

Purifiers and Filter Granules

Finding Spare Parts and Accessories

Spare parts

How Does The Aarke Refill Service (Cylinder Loop) Work?

Where to Find the Prepaid Return Label for Your CO₂ Cylinders

Why did I receive an email confirming a “subscription”?

Invoice request on your return label

What types of gas cylinders can I return?

Don't Have Two Empty Cylinders Yet? Here’s What to Do

Have Two Empty Cylinders? Here’s How to Refill Them

What should I do with empty CO₂ cylinders?

How do I know when my CO₂ cylinders are empty and ready for exchange?

How Are Aarke CO₂ Cylinders Different From Other Brands?

Are Aarke CO₂ Cylinders Compatible With Other Carbonators?

Which retailers sell Aarke CO2 cylinders and offer gas cylinder exchange/refill in my local area?

How Much Sparkling Water Can I Make With One Cylinder?

Are the Aarke cylinders available for shipping to Guernsey, Isle of Man and Jersey?

Where to Drop Off Your Empty CO₂ Cylinders

What materials is Aarke Glassware made of?

Where is Aarke Glassware produced?

The glass is very thin, does it break easily?

What size are the Nesting Glasses while nested in each other?

What is the optimal way to clean Aarke Glassware?

My nesting glasses stick to each other, why?

Can I purchase a spare Nesting glass?

Glassware

Cleaning Guide

Capacity of the bottle

PET bottle expiration date

How long does the bottle last?

Is the Aarke PET Water Bottle recyclable?

Is PET plastic safe to use for drinking water?

Why can't the bottle be cleaned in the dishwasher?

Can I use a bottle from another brand with the Aarke Carbonator 1-3?

Deformed bottles/Max temperature

Bad smell

PET Bottles

Can the Aarke Glass Bottle Pro be used with Carbonator 3?

Can your glass bottle be used with glass bottle carbonators from other brands?

Does the Aarke Glass Bottle Pro have an expiration date?

Can the glass bottle be cleaned in the dishwasher?

Can the Aarke Glass Bottle Pro still be used if it has a scratch?

What to do when the glass bottle is chipped?

Do glass bottles hold carbonation better than plastic bottles?

Can I use a bottle from another brand with the Aarke Carbonator Pro?

Glass Bottles

Is the steel bottle compatible with my carbonator (C1, C2, C3, or Carbonator Pro)?

When will I receive my order?Updated 7 hours ago