Filter Granules Subscription
How Does the Subscription Payment Work?
The payment for your recurring subscription will be withdrawn from the registered payment method when the new order is processed and shipped from our warehouse. This is based on the frequency chosen when you registered your subscription. You can chan
How Do I Change the Frequency, Skip a Shipment, or Change the Date of My Subscription?
Log in to your account here and go to "Manage My Subscription." There, you will find options to change the frequency, skip a shipment, reschedule, swap products, or cancel your subscription. Make sure you make any changes at least 24 hours before you
How Do I Update My Address Details?
Your order will be delivered to the registered address you provided when you placed your order. You can change the address in your Aarke account at any time by logging in. This change needs to be done at least 48 hours before your next shipment to en
How Do I Update My Credit Card Information?
You can change the payment information in your Aarke account at any time by logging in. This change needs to be done at least 48 hours before your next shipment to ensure it is updated in time. If you encounter any issues, our support team is ready t
My Recurring Payment Was Declined, What Do I Do?
Please log in to your subscription account and update your payment information under "Address & Payment Details." If the issue persists, please contact our support team for help with payment issues. You can contact us here. Additionally, check with y
How Do I Pause or Cancel My Subscription?
Please log in to your subscription account and update your payment information under "Address & Payment Details." If it still doesn't work, please contact our support for help with payment issues. You can contact us here. Additionally, check with you
Can I Change Filter Type for My Subscription?
Yes, you can change to another filter type in your subscription account. Log in here and go to "Manage My Subscription." At the bottom of this page, you will see an option to swap products. Select this option to choose a different filter type for you
Can I Order Without Starting a Subscription?
Yes, you can make one-time purchases without starting a subscription. Simply select the "One-Time Purchase" option when adding items to your cart. You can order these items at any time without committing to a recurring subscription.
What Is the Minimum Order Quantity to Start a Subscription?
We currently only offer one quantity option for starting a subscription: a 3-pack.
What Is the Maximum Order Quantity to Start a Subscription?
We currently only offer one quantity option for starting a subscription: a 3-pack.
Are There Any Hidden Fees to the Subscription?
No, there are no hidden fees with our subscription service. Additionally, all subscription orders qualify for free shipping. You can enjoy transparent pricing and shipping benefits with every subscription order you place.
How Is the Subscription Delivered?
Your subscription package will be delivered to the mailbox at the address you provided when placing your order. You have the flexibility to update this address at any time through your subscription account. To do so, log in here and navigate to "Addr
My Subscription Package Wasn’t Delivered, What Do I Do?
If your subscription package wasn't delivered as expected, please contact our support team immediately. We will assist you in tracking your package and resolving any delivery issues promptly. You can reach out to our support team here. We apologize f