Cover goes up
This information is only for the Carbonator Pro model:. When the cover isn't latching or it is lifting when you press the button, please try the 3 troubleshooting steps below. A Torx T10 screwdriver will be required.
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Warranty and claims/Troubleshooting
Cover does not go up
This information is only for the Carbonator Pro model:. If the hood doesn't stay in the correct position at the top, try giving it a gentle upward push. This should realign it. If this doesn’t resolve the issue, your machine may need to be replaced.
Water in the tray
It's normal for a small amount of water to collect in the drip tray after carbonation. This happens because when the pressure is released (by letting go of the button), some water is drawn up with the gas and flushed through the machine's valves, eve
Bad carbonation
This information is only for the Carbonator Pro model:. Not enough bubbles and no excess water in the drip tray. If your carbonation isn't up to par and there is no excess water collection in the drip tray, here are a few troubleshooting steps to try
Rust/Limescale
Like any product, the Carbonator requires proper care to prevent issues such as rust or limescale. Always keep the machine dry and promptly wipe away any water droplets. If you encounter limescale or rust buildup, use a mild acid, such as white vineg
How to replace the gasblock gasket (Carbonator Pro only)
This information is only for the Carbonator Pro model:. Please find attached a short instructional video from our engineers demonstrating how to remove the gasket most easily. 1. Screw in the CO2 canister and close the head (no bottle is needed). 2.