Warranty and claims/Troubleshooting

Gasket check

Check the picture for instructions on how to check if your seal is missing or damaged.

No gas coming out

This information is only for the Carbonator 2 and 3 models:. If you notice low gas flow, with less CO2 coming from the nozzle, please first check if the cylinder is tightly screwed in. If it is, inspect the gas-block gasket in the compartment where t

General tips for all Carbonators

1. Check the cylinder – Is it screwed in tightly?. 2. Inspect the gas-block gasket – Look inside the CO2 cylinder compartment. A missing or damaged gasket can interrupt gas flow. See gas-block location image. 3. Replace the gasket (if damaged or miss

Gas leak

This information is only for the Carbonator 2 and 3 models:. If you notice gas leaking from the machine when operating the lever, there are two key things to check. First, inspect the gas-block gasket located in the compartment where the CO2 cylinder

Water collecting in the body

This information is only for the Carbonator 2 and 3 models:. When the water collects inside the machine, we recommend checking if your gas cylinder is tightly screwed in, the bottles are not overfilled before the carbonation and the handle is operate

No buzzing sound

This information is only for the Carbonator 2 and 3 models:. The absence of a buzzing sound doesn't necessarily indicate that something is broken. Sometimes the sound may stop due to factors like temperature, pressure, altitude or environmental condi

Handle issues

This information is only for the Carbonator 2 and 3 models:. The handle is a little loose. If the handle feels loose and wiggles in an upward or downward direction, it can be easily fixed with just a Phillips screwdriver. First, unscrew the screw loc

Rust/limescale

Like any product, the Carbonator requires proper care to prevent issues such as rust or limescale. Always keep the machine dry and promptly wipe away any water droplets. If you encounter limescale or rust buildup, use a mild acid, such as white vineg

Replacing the gas-block gasket

How to replace o-ring/seal/gasket/gasblock gasket.