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<p data-start="195" data-end="314" style="text-align: justify;" id="isPasted">We&#x2019;re really sorry to hear that your item arrived damaged. We&#x2019;ll do our best to make this right as quickly as possible.</p><h3 data-start="316" data-end="347" style="text-align: justify;" id="contact-us-within-30-days"><span style="font-size: 18px;">Contact us within 30 days</span></h3><p data-start="348" data-end="455" style="text-align: justify;">Please reach out to our Customer Care team within <strong data-start="398" data-end="421">30 days of delivery</strong> so we can help resolve the issue.</p><h3 data-start="457" data-end="489" style="text-align: justify;" id="include-the-following-info"><span style="font-size: 18px;">Include the following info</span></h3><p data-start="490" data-end="524" style="text-align: justify;">To speed things up, please attach:</p><ul data-start="526" data-end="699"><li data-start="526" data-end="596"><p data-start="528" data-end="596" style="text-align: justify;"><strong data-start="528" data-end="551">A photo of the item</strong> clearly showing the damage or imperfection</p></li><li data-start="597" data-end="622"><p data-start="599" data-end="622" style="text-align: justify;"><strong data-start="599" data-end="620">Your order number</strong></p></li><li data-start="623" data-end="699"><p data-start="625" data-end="699" style="text-align: justify;"><strong data-start="625" data-end="658">The serial number of the unit</strong> (usually found on the underside or base)</p></li></ul><h3 data-start="701" data-end="733" style="text-align: justify;" id="choosing-the-right-subject"><span style="font-size: 18px;">Choosing the right subject</span></h3><p data-start="734" data-end="876" style="text-align: justify;">When you contact us through the form, please select <strong data-start="786" data-end="804">&#x201C;Online Order&#x201D;</strong> as the subject. This helps route your request to the right team faster.</p><h3 data-start="878" data-end="902" style="text-align: justify;" id="what-happens-next"><span style="font-size: 18px;">What happens next?</span></h3><p data-start="903" data-end="1028" style="text-align: justify;">Once we receive your message and details, we&#x2019;ll review your case and get back to you with the next steps as soon as possible.</p>

We’re really sorry to hear that your item arrived damaged. We’ll do our best to make this right as quickly as possible. Please reach out to our Customer Care team within 30 days of delivery so we can help resolve the issue. To speed things up, please

My item arrived damaged — what should I do?

My order

I Want to Cancel My Order

Accessing Your Invoice

Delivery Delays During High-Season (Black Friday & Christmas)

How long does the delivery take?

Delivery methods

Shipping and Delivery

How Do I Make A Return Request?

I Want To Exchange My Order

Returns and refunds

General troubleshooting tips for all Carbonators

What is the difference between Carbonator 3 and Carbonator Pro?

Is the CO₂ cylinder included with my Carbonator purchase?

Which types of CO₂ cylinders work with Aarke Carbonators?

I have seen a 80L CO₂ cylinder online, can I use it with your Carbonator?

Where can I buy or refill a CO₂ cylinder?

Can I carbonate other liquids than water with Aarke Carbonators?

Do Aarke Carbonators require electricity to work?

CO₂ Cylinder doesn’t fit or keeps coming loose

How to use and store Carbonator Pro when not in use

Is there a way to increase the level of carbonation in the water? (Carbonator Pro)

Are there any PET/plastic bottles that are compatible with the Carbonator Pro?

Product information

Gas-block gasket check (Carbonator Pro)

How to replace the gasblock gasket (Carbonator Pro only)

Cover does not lock/Cover travels back up (Carbonator Pro)

Cover does not stay up/Cover is not elevated automatically (Carbonator Pro)

Bad or slow carbonation/Gas leak (Carbonator Pro)

Water in the tray (Carbonator Pro)

Rust/Limescale (Carbonator Pro)

Troubleshooting & Maintenance

How to clean Aarke Carbonators

How to clean Aarke glass bottle

Cleaning guides

Carbonator Pro

How to use Carbonator 2 & 3

Is there any way to increase the level of carbonation in the water?

Can I use a bottle from another brand with the Aarke Carbonator 2 & 3?

Is the PET bottle dishwasher safe?

PET bottle expiration date

Are there any glass bottles that are compatible with the Carbonator 2 & 3?

Gas-block gasket check (Carbonator 3)

Replacing the gas-block gasket (Carbonator 3)

No CO2 coming out/Water is not carbonated (Carbonator 3)

Gas leak/Gas is escaping (Carbonator 3)

Water trapped in the machine/Water leak (Carbonator 3)

Misplaced transparent gasket (Carbonator 3)

Rust/limescale (Carbonator 3)

No buzzing sound (Carbonator 3)

Handle/Lever issues (Carbonator 3)

Machine is wobbly (Carbonator 3)

How to clean Aarke PET bottle

Carbonator 2 & 3

Carbonator Pro Product Manual

Carbonator 3 Product Manual

Carbonator 2 Product Manual

Product Manuals

Carbonators

Can the Aarke Coffee Maker/parts be cleaned in the dishwasher?

How much can I brew at once (how much water can I add)?

How long does it take to brew a full carafe of coffee?

What certification does the product have?

Why doesn’t Aarke coffee maker have programmable timer features?

Can I use whole beans in the Aarke Coffee Maker?

How much coffee should I use in the Aarke Coffee Maker?

What coffee filters do you recommend?

Is the surface hot to touch?

Are there any sound indications?

How often should I descale my Aarke Coffee Maker?

How do I know if descaling is necessary?

How long is the warranty period for the Coffee Maker?

Product Information

Coffee Maker Shutting Down While Brewing

Why Is My Coffee Maker Steaming?

Why Doesn’t the Heating Plate Activate When Using the Thermal Jug?

Coffee Maker

What does “64 mm flat burrs in stainless steel” mean?

Is the Aarke Coffee Grinder good for grinding espresso?

How does the chute reduce static?

What is the difference between flat burrs and conical burrs?

What does the inner ring on the side knob "strength fine tuner" do, and how do I use it?

How do I time my grind on my Aarke Coffee Grinder?

How do I know what grind size to use?

Grinder Stopped Working

How to Start the Grinder

Grinder Doesn't Turn On

Can The Aarke Coffee Grinder/Parts Be Cleaned In The Dishwasher?

How Long Is The Warranty Period For The Coffee Grinder?

Coffee Grinder

French Press or Coffee Press?

What Materials Is It Made From?

Is It Dishwasher Safe?

Is It Suitable For Loose-Leaf Tea or Infusions?

What Type of Coffee Works Best With the Coffee Press?

Can I Use the Coffee Press for Hot Chocolate or Other Beverages?

Is It Safe to Add Milk or Plant-Based Drinks Directly Into the Coffee Press?

Can I Store Coffee in the Coffee Press in the Fridge?

Can I Use the Coffee Press Directly on a Stovetop?

How Long Does It Keep Coffee Hot?

How Do I Clean the Coffee Press?

Does the Coffee Press Need Descaling?

Can I Use the Aarke Coffee Press for Cold Brew?

Coffee Press

Can the Aarke Thermal Jug/parts be cleaned in the dishwasher?

Thermal Jug

Coffee

Kettle Product Manual

Product Manual

Measurements

What materials is the Aarke Kettle made of?

Does any plastic get in contact with water in the Aarke Kettle?

Does the Kettle have an indicator of the water level inside?

Is the Kettle surface hot to touch?

How quickly does limescale build up in the Kettle?

Does the Aarke Kettle keep water warm after boiling?

Does the Aarke Kettle switch off automatically?

Power Specifications and Regional Compatibility

40°C used for baby formula

Why are my Aarke Kettle’s lights blinking?

Beeping sound on/off

Residue or Dark Spots in Your Kettle? Here’s How to Clean Them

How to Clean Your Aarke Kettle

How to Remove Limescale From Your Aarke Kettle

What should I do if rust appears on parts of my Aarke Kettle?

Cleaning guide

Kettle

Product Manual for Purifier & Purifier Large

Aarke Purifier – Measurements, Materials & Care

What contaminants do the Granules filter?

How to use the Purifier and change the filter

Which filter granules can I use with the Aarke Water Purifier and what are they made of?

Is it vegan, gluten free?

How to store the purifier and granules?

Can I use the Purifier with other Filter Refills than the Aarke filter refill granules?

How often do you have to change the granules?

How long can I keep my water in the purifier?

Does the Aarke Purifier fit in a standard fridge/kitchen?

How much water can be filtered at once?

Is it fragile?

How much magnesium is released into the water with the Enriched filter granules?

How do I dispose of used filter granules for the Aarke Water Purifier?

What material is the Filter Refill Granules packaging made of?

Is the purified water safe for pregnant women and children?

What should I do if rust appears on parts of my Aarke Purifier?

Are spare parts available?

How to replace the carafe on the Purifier Large

How to clean the purifer

Recycling information for Purifiers

Purifiers and Filter Granules

Finding Spare Parts and Accessories

Spare parts

How Does The Aarke Refill Service (Cylinder Loop) Work?

Where to Find the Prepaid Return Label for Your CO₂ Cylinders

Where to Drop Off Your Empty CO₂ Cylinders

Why did I receive an email confirming a “subscription”?

Invoice request on your return label

What types of gas cylinders can I return?

Don't Have Two Empty Cylinders Yet? Here’s What to Do

Have Two Empty Cylinders? Here’s How to Refill Them

When will I receive my order?

What should I do with empty CO₂ cylinders?

How do I know when my CO₂ cylinders are empty and ready for exchange?

How Are Aarke CO₂ Cylinders Different From Other Brands?

Are Aarke CO₂ Cylinders Compatible With Other Carbonators?

Which retailers sell Aarke CO2 cylinders and offer gas cylinder exchange/refill in my local area?

How Much Sparkling Water Can I Make With One Cylinder?

Are the Aarke cylinders available for shipping to Guernsey, Isle of Man and Jersey?

CO2 Cylinders / Refill Service

What materials is Aarke Glassware made of?

Where is Aarke Glassware produced?

The glass is very thin, does it break easily?

What size are the Nesting Glasses while nested in each other?

What is the optimal way to clean Aarke Glassware?

My nesting glasses stick to each other, why?

Can I purchase a spare Nesting glass?

Glassware

Cleaning Guide

Capacity of the bottle

How long does the bottle last?

Is the Aarke PET Water Bottle recyclable?

Is PET plastic safe to use for drinking water?

Why can't the bottle be cleaned in the dishwasher?

Can I use a bottle from another brand with the Aarke Carbonator 1-3?

Deformed bottles/Max temperature

Bad smell

PET Bottles

Can the Aarke Glass Bottle Pro be used with Carbonator 3?

Can your glass bottle be used with glass bottle carbonators from other brands?

Does the Aarke Glass Bottle Pro have an expiration date?

Can the glass bottle be cleaned in the dishwasher?

Can the Aarke Glass Bottle Pro still be used if it has a scratch?

What to do when the glass bottle is chipped?

Do glass bottles hold carbonation better than plastic bottles?

Can I use a bottle from another brand with the Aarke Carbonator Pro?

Glass Bottles

Why is there rust on my bottle?

Is the steel bottle compatible with my carbonator (C1, C2, C3, or Carbonator Pro)?

To-Go Bottles

Bottles

My item arrived damaged — what should I do?Updated 17 days ago

Contact us within 30 days

Include the following info

Choosing the right subject

What happens next?