Troubleshooting & Maintenance
Gas-block gasket check (Carbonator Pro)
The gas-block gasket is a small, round, black, rubber seal, often called o-ring, washer or rubber. It is located around the brass ring, in the compartment where the CO2 cylinder is screwed in and is a crucial part of the Carbonator Pro and I-III. Whe
How to replace the gasblock gasket (Carbonator Pro only)
This information is only for the Carbonator Pro model:. Please find attached a short instructional video from our engineers demonstrating how to remove the gasket most easily. 1. Screw in the CO2 canister and close the head (no bottle is needed). 2.
Cover does not lock/Cover travels back up (Carbonator Pro)
This information is only for the Carbonator Pro model. When the cover isn't latching or it is lifting when you press the button, please try the 3 troubleshooting steps below. A Torx T10 screwdriver will be required.
Cover does not stay up/Cover is not elevated automatically (Carbonator Pro)
This information is only for the Carbonator Pro model. If the hood doesn't stay in the correct position at the top, try giving it a gentle upward push. This should realign it. If this doesn’t resolve the issue, your machine may need to be replaced. P
Bad or slow carbonation/Gas leak (Carbonator Pro)
This information is only for the Carbonator Pro model. Not enough bubbles or gas leak, and no excess water in the drip tray. If your carbonation isn't up to par and there is no excess water collection in the drip tray, here are a few troubleshooting
Water in the tray (Carbonator Pro)
It's normal for a small amount of water to collect in the drip tray after carbonation. This happens because when the pressure is released (by letting go of the button), some water is drawn up with the gas and flushed through the machine's valves, eve
Rust/Limescale (Carbonator Pro)
Like any product, the Carbonator requires proper care to prevent issues such as rust or limescale. Always keep the machine dry and promptly wipe away any water droplets. If you encounter limescale or rust buildup, use a mild acid, such as white vineg